As a business owner you must be able to solve problems for your customers to ensure customer loyalty. Customer service issues in particular are not always the easiest to respond to in a timely fashion. That’s where Chatbots can really come in handy.
A Chatbot is a service powered by scripts and, or AI that is designed to resemble human conversations. Here is an article that goes into detail about why you should be using Chatbots in your business…
“Why Are Chatbots a Must-Have in 2019?
The entire digital universe is in a constant state of flux, permanently evolving to develop new, more advanced ways in which brands can stand out and reach their customers, and keep them happier than ever.
The alterations that pop up on a regular basis can evolve into trends, some of which have the power to reshape the entire industry into a more productive, customer-centric space. One of them with this potential is the emergence of AI within the digital ecosystem, and its application in the form of chatbots.
While not a new concept, the usage of chatbots has dramatically increased over the last few years, and for a few excellent reasons. For example, 75% of users expect an instant response from a chatbot at any given moment, which means that we are becoming more impatient by the minute, and with more customers to please, brands cannot afford to increase the waiting time………..”
Read the rest of the article here: https://www.einsteinmarketer.com/chatbots-2019/